GPS Moving

Run run run as far as you can come this moving company. We used them to move our items from California to Texas, it was the WORST moving experience of our families life (we move often for work) The company destroyed EVERY piece of furniture we have worked so very hard for. Damages came to over $30k - They refused to apologizes or take account for any wrong doing. On top of destroying everything they messed up the delivery time not once, not twice but 3 times, not that is mattered, when we FINALLY got our stuff from a STORAGE unit (not even our house, where it was suppose to go) every item was damaged. We then had to hire ANOTHER company to remove our items from storage to our new home. When we finally spoke to someone they gave us a lovely credit of $300. lol! $300!! Let me remind you, they ruined priceless furniture, expensive TVS, family heirlooms. Its a sad company, run by piss-pore people. For the safety of your family and your items, I highly encourage you to use another company. One with compassion and morals. It will save you months of crying over your hard earned items. Shame shame shame on this company & Tammy (Pssst) Horrible lady.

PS --The driver of the truck who missed the delivery several times (because he said he went out and drank) then added us on facebook and harassed us because we reported him to the company. We were in fear for our life, because he knew where we lived.

Move size: 2 Bedroom Home Service cost: $4000

I never moved across the country before..so I made sure I did my homework. I posted a request online for a moving quote and received dozens of calls. I narrowed it down to 2 moving companies that were A rated on the BBB and GPS was one of them.
Tammy was such a delight to work with. She is extremely knowledgeable and informative. I needed a lot of help packing as this was a fully furnished 4 bedroom home we lived in for the past 12 years. The crew arrived on time and work non stop.  It was a real pleasure to see these young men take pride in the work they did. 
The price was reasonable, with no hidden fees, and most importantly all of my possessions arrived in a timely manner and in perfect condition.
 
Thank you and continue the great work!

Service cost: $6700

We used GPS to move from San Diego to Virginia and it was the worse experience we ever had with a moving company, they broken several furniture and lost several boxes. Stay away from this company, they want only your money, if you are luck and nothing happen, good for you otherwise you will be dealing with rats, as they do not care about you at all. their score at BBB means nothing and BBB will not help you at all. You are by your self. Stay away from this company and look for a real reputable company. Please take my advise as I am experimenting this very low profile company.

Move size: 3 Bedroom Home Service cost: $5500

When the movers picked up the items it was great quickly pack and wrapped the items and put them in the truck carefully. Delivery was another story. First they pulled out our $4,000 cal king mattress which was folded like a taco. Our twin mattress had some type of diesel fuel all over the mattress. We had box springs with 1.5” hole completely through the mattress. Our electric fire place was completely broken into about 6 pieces and unrepairable. This was all documented on the delivery bill. Pictures were taken of each item and copies of delivery documentation were submitted and claim was made. After ~70 days we were sent a letter saying they would settle claim for $78. We would need to sign the waiver and have it notarized (another $10). Screw the $78 (.60 cents per pound). Do not use these people unless you want most of your stuff broken and or stained. They tell you you should buy insurance for the move which is an additional $500 for a $4,500 move. I wish they would let me post pictures of the items damaged. Horrible, horrible and horrible. Never again. This is just a warning for others. I am screwed but hopefully you will read this and save yourself the heartache we have experienced. My next review is going to be at the Better Business Bureau.

Move size: 1 Bedroom Home Service cost: $4500

If I could give this negative stars I would. Do NOT.. I repeat do NOT use this company. I am still dealing with them a month after my move without resolution.

My items were completely destroyed & some missing. I paid for them to pack my items & move me from San Diego, CA to Dallas, TX.. my TV was only covered in a blanket and completely smashed. I had a computer desk that was completely destroy along with a mirror they failed to protect as they promised they would.

They taped items in between cushions..this is NOT what I paid for. After speaking with Tammy Cruz about the problem & my first review, she basically bribed me to take down my review. Here I am.. with a release form to release them from negligence (which I am fine with doing).. however, they want to also include a non-disclosure agreement to prevent me from doing what I am doing now.. I will not give away my first amendment right!

Avi (dispatcher) is extremely rude. Vanessa will be so friendly in the beginning and give you comfort on their services, but BEWARE.. this place is a complete SCAM!

Move size: 1 Bedroom Home Service cost: $5000

 10/15/2013 My move with GPS moving and storage was a pleasant experience. Moving your household across the country is a monumental task logistically, emotionally, physically, and mentally. Working with Tammy was a delight. She is so well organized, respectful, and knowledgeable about every aspect of the moving process. My movers came to my house in southern CA at their scheduled time even after I changed the date of the move at the last minute! The movers were great. Michael went over every item in the inventory and he and his two helpers wrapped all my furniture very carefully. I stored all my belongings for a month and when it was time for them to be delivered to FL, everything arrived in excellent condition in a timely manner. All through the process, GPS returned every phone call the same day. I would recommend GPS to anyone who is moving long distance. There is so much to deal with, it was wonderful not having to worry about my belongings or the moving company I hired. GPS was great.A VERY satisfied customer~Carol.

Service cost: $2900

I give a great thumbs up for the GPS moving team for handling my cross country move.  I moved my furniture from California to the east coast.  I initially told them Florida, but then left the country for 3 months and told them to hold my furniture.  I then extended the trip to three more months and changed the delivery location. I then extended for another month and changed the delivery location again.  I then made a last minute change and changed the delivery location a final time.  This sounds chaotic even to me, but the GPS team was able to handle these changes with a smile.  They met the mark.  Their job was to get my stuff to me wherever I end up being and they did just that, without damage, without added cost and without excuses.  Just Did It!  I am very grateful.

Service cost: $2100

We recently had to move alot of items from California to New Jersey.  Basically a 26 ft. van would be completely filled up.  The thought of the move was overwhelming.  However, once I contacted GPS it became evident to me immediatey upon speaking to Tammy, the coordinator in the office, I knew they were the ones for the job.  I had gone on-line looking for a company that would be able to accommodate us since we had a very small window of time, to meet, decide and move.  We had less than 3 days for the decision making.  To do, not to do, do later, etc.  Once we found out that Abe the Dispatch Manager would actually meet us at the site where everything was located, it was a big relief.  The reason for this is because every other company (and there were at least 10) would not take the time or make the effort to meet.  They would email a form that had to be completely filled out, item by item and nothing less. Once we met with Abe he laid out the entire process and made us feel confident that this job could be done in a timely and most efficient manner.  We were correct. Once the truck showed up for the delivery in New Jersey, they got busy fast.  They came in an 18 wheeler, friendly, efficient and very fast.  They had called me two days prior to alert me to the time frame, then the day before and also instructed the method of payment that would be expected at time of delivery, etc.  As easy as it was at the beginning, the end result was excellent as well.   Anyway, I cannot say enough about this company.  Hire them fo your moving needs you will not be disapointed!!    .

Service cost: $6500

*UPDATE*

We have discussed the issues we had with our move with Tammy. GPS acknowledged the issues we had and we were able to come to resolution to help replace the items that went missing. GPS did do their due diligence to find some missing items and shipped them from CA to NY. Since we received our missing items/resolution for items not found I am changing my review from 1 star to 3 stars.

*ORIGINAL REVIEW*

I will outline our experience with GPS. Vanessa was our account coordinator and did a good job assisting us with obtaining a quote for our move from San Diego to New York City. I probably requoted about 2 or 3 times and she turned a quote around to us in a timely manner each time. After final quote our cost was about $3300. Day of move the movers arrived on time and there were about 5 movers tasked to move our boxes and furniture. Movers were professional and from what I could see did a good job loading and unloading and respecting items that were marked glass or fragile. Our box count was over what was quoted so our moving cost was raised to about $3700 which was fair based on the assessment done by the movers. Our items were picked up 7/30/2018 and I was told by the movers that our items would be delivered within 7 - 14 days. The reason we would not recommend GPS is due to not receiving our items until 9/5/2018 (37 DAYS LATER).

In the time between we would check in with Abe to see why our items weren't in transit. The first time my wife called he would not let her talk and just spoke over her and hung up on her. Second time my father called to see if there would be any offer of compensation for late delivery (We were estimated 7-14 days by our movers but our contract outlined that delivery could take up to 21 business days, this was still not met). Abe said it was our fault because he was unable to book our service elevator (it was already booked) in our building to deliver on the 21st business day. The problem is that he was sent information a week and a half before then that said he would need to book the elevator a week in advanced. He tried to book it the night before on labor day weekend (yeah good luck with that). We told Abe that the items were late due to his inability to deliver on time but he continued to say there would be no compensation, "not his fault". We told him that we were planning on writing an honest review and was not happy with the service we were receiving and he viewed it as a threat and said he would not be threatened.

Day of delivery was ok. We had 3 movers that had to double park their truck so we were forced to put a deposit down for a parking ticket before the move. We were only charged extra for distance to move from truck to elevator but within the contract terms this was fair. By the time our items arrived we were missing a few things (1 box, shelf inserts to our tv stand, and a laundry basket with our bed comforter in it). The missing box was found to still be in San Diego and was shipped over. The items had to be packaged into new boxes since the original was thrashed and destroyed in their possession. When we received our shipped items our $300 Bluetooth speaker was missing. Please reference update regarding missing items.

Move size: 1 Bedroom Home Service cost: $3700